FAQs

Click on a question to be taken to the answer or scroll down to see the complete list.

General Questions

Can I attend the class on my smartphone, iPad, or tablet?

Yes! You may attend the class on your computer, laptop, smartphone, iPad or tablet. You are not required to have a microphone or a camera in order to participate in the program. All communication on the participant end is done through typing in the chat box on the screen.

Will I be able to attend class using my computer?
Eat Smart, Move More, Prevent Diabetes Online classes are presented through GoToTraining, which is a similar product to GoToMeeting. This software is usually very easy to access on work computers without needing admin access; however, we recommend that you check with your employer about access to GoToTraining on your work computer. You will need speakers or earbuds to hear your instructor. You will not be seen or heard during class. Participants are not required to have a microphone or a camera in order to participate in the program. All communication on the participant end is done through typing in the chat box on the screen. return to top

Are onsite classes available?
Yes, onsite diabetes prevention programs are available in select counties in North Carolina through the North Carolina Diabetes Prevention Program.   return to top

Are class sessions recorded?
Yes, all classes are recorded in case you would like to review the lesson again.  You must attend the live class in order to receive attendance credit.    return to top

Can my instructor and classmates see or hear me?
No. Sessions are setup so that only the instructor is seen and heard during the live class. Participants are not required to have a microphone or a camera in order to participate in the program.   return to top

Does my buddy have to be in my class?
Your buddy does not have to be in your class or be a participant in the Eat Smart, Move More, Prevent Diabetes program.  You may, however, find it helpful to have a buddy that is also participating in this program and connect with them online, at work, etc.  return to top

In what time zone are the classes offered?
All classes are offered in Eastern Standard Time (EST, EDT). We offer a range of class times to accommodate participants in other time zones.   return to top

Registration and Payments

Can I attend a class other than the one I am registered for?
You must attend the class session that you select during registration.   return to top

Can I get a refund?
We do not issue refunds once you have completed registration and payment has been processed. Refunds are only issued in the rare event that the class is canceled due to low enrollment. return to top

Can I transfer to another class day/time?
We honor transfer requests during Week 1 and Week 2 of the program.   return to top

Class Materials

What materials will I receive?
During the first week of the program, you will receive a program packet with the Eat Smart, Move More, Prevent Diabetes Magazine – Phase I and instructions for completing your beginning/ending measurements. Upon completion of Phase I, materials for Phase II will be mailed to your current address. Please note that you need to attend a minimum of nine sessions in Phase I in order to be allowed to attend Phase II. Please do not worry if you do not receive your program materials before your first class. Your instructor will review these materials during your first class. return to top

What measurements will I need to take as part of the program?

  • Weight – You will need to have access to a scale in order to measure your weight each week during the program. Detailed instructions are included in the program packet.
  • Blood Pressure – You will need to have access to a blood pressure cuff (at a local pharmacy, gym, doctor’s office, or your own cuff) in order to record your blood pressure at the beginning and end of the program. Detailed instructions are included in the program packet.
  • Waist Circumference – You will need to have access to a flexible tape measure (similar to what a seamstress uses) in order to record your waist circumference at the beginning and end of the program. Detailed instructions are included in the program packet.
  • A1C – If you not had a recent A1C test taken within the past three months, you will need to have an A1C test taken at your doctor’s office or by purchasing a test kit at your local pharmacy shortly after the program begins.

Who should I contact if I do not receive my materials?
Please contact administrator@esmmpreventdiabetes.com if you have not received class materials by the end of the first week of classes. return to top 

Getting Started

How do I join the class from my computer?
For detailed instructions, GoToTraining has created a video to review how to access the class and features.

  1. Click the link in your confirmation email you receive after completing class registration.
  2. Follow the directions on the screen and register for the GoToTraining session.
  3. Be sure to only enter your First Name and Last Initial (for example, Sarah M).
  4. You will receive an email each week from GoToTraining that includes the link you will use to join the weekly class.

You will need headphones, earbuds, or speakers to hear the instructor. You do not need a microphone or a camera in order to participate in the program. return to top

How do I join the class from my mobile device?

  1. Download the FREE GoToTraining App through your device’s App Store, Window Store or Google Play Store.
  2. Once the app is installed, simply click the link in your confirmation email you receive after completing class registration. You may also open the app and enter the session ID using these instructions.
  3. Follow the directions on the screen and register for the GoToTraining session.
  4. Be sure to only enter your First Name and Last Initial (Sarah M).
  5. You will receive an email each week from GoToTraining that includes the link you will use to join the weekly class.

You will need headphones, earbuds, or speakers to hear the instructor. You do not need a microphone or a camera in order to participate in the program. return to top

Will my class link and password change each week?
No— your class link and password will remain the same for Phase 1 of the program.   return to top

Are there tutorial videos to teach me how to use GoToTraining?
Yes – videos are available with instructions on how to use GoToTraining.   return to top

Help! I can’t log into my online class.

If you have any technical issues please call (855) 352-9002 – available 24/7.   return to top